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EASY GO

MOBILE APP DESIGN TO HELP TRAVELERS FIND THEIR CHECKED BAGS
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ROLE

  • Conduct user research and understandings around a traveler's behavior in airport

  • and define how to best design an experience for collecting his/her checked bag at the conclusion of their flight.

ideation

GOAL : To find traveler checked in bag

STAGES  OF TRAVELING AND THINGS TO NOTE AT EACH OF THESE STAGES TO REACH THE GOAL

ON CHECK- IN

  • Flight no. , From and to

  • No. of check-in bags

  • Picture of luggage for user to recall

ON BOARDING

  • Status of bag/s

    • Reached/ Lost

    • Locate

  • Expected flight  Duration

AFTER LANDING

  • Baggage claim area detail

  • Status of bags

    • Lost/ Found

    • Locate

use cases

GAURAV SINGH , 23 yr

who travels from one place to another and wish to have his flight journey from checking in to checking out to be hassle free without wasting much of his time 

KANCHAN G , 41 yr

who travels on occasional basis , and wish her flight journey to be easy and smooth.

PAIN POINTS

  • Status of check-in baggage before departing and after landing

  • To locate bags

Design Process

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  • I have designed a prototype for the traveler keeping in mind the pain points .

  • I have divided the flight journey in four stages

    • On Check in : user will be made aware of their flight arrival, no. of bags they checked in and other important flight journey checklist i.e. security check  and moving to which gate no.  So that user doesn’t get frustrated or lost at any stage.

    • On Boarding : user can check the status of their bags being boarded, and user seat no. , flight duration and destination

    • On Landing :  user will be made aware of baggage claim area, status of their bag and ETA for collecting bag

    • Checkout : user will be notified Happy Traveling

  • User can access the location of their bags at any course of their travel and can keep a track of their flight journey.

  • On lost of baggage or any help needed by the user, User can press on icon located at bottom right

  • Also , user will be notified on each stage

WIRE FRAME

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Notification for each stages

Flight details

Map for locating bag at each stage

Green if the stage has finished

Logo

Grey out if stages have not started

Red if there is a problem at any stage

Getting Started

Current trip

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